We welcome you to inquire via email on sold out items.
It depends on what item it might be. Availability from our supplier, seasonal items, and other variables may prompt us to not restock. Please inquire.FAQ
Frequently Asked Questions
Shopping
I need an item delivered by a certain date.
Please inquire via email, prior to placing your order if you need your item by a definite date.
There is a chance it is sold out, and if we are waiting on restock, it may not arrive in time. We don't like to disappoint, so be sure to inquire and order early.Do you ship to Canada?
We no longer offer global shipping.
Many of our customers, who reside in Canada, find a location near the border within the USA, to have their package shipped to, and then cross the border and pick it up here in the USA. There are locations that accept shipments for you, and allow you to pick the shipment up at your convenience. We do not have a list of USA locations near the border, but you might google and see if there is one near you.
Do you wholesale?
No. We are a retailer only.
Payments
Do you have my payment information on file?
No. We do not see your payment information. We are PCI compliant with the banking industry.
When is my payment card charged?
We do not accept any orders without payment. This reserves the item/s for you while we begin processing your order.
Shipping
How do you ship my order?
We use the USPostal service along with UPS and Fedex.
I bought a fragile item will it ship safe?
Packing is the most important part of the sale to us.
If you shop with us and your item arrives broken, we are both unhappy. So, we take great care in packing your items to arrive to you safely. We have our own air pillow machine (purchased from a ToysRUs store going out of business), and use all forms of packing at our disposal to make sure breakables don't shift around while traveling.
We've been complimented on our packing many times. ;-)When do you ship?
We process orders in the order they come in to us.
If your purchased items are all in stock, you will receive notification of your order shipping, via email.How do I know when my box will arrive?
When you shop with us, you will see on the order confirmation, options for your use, to have up to date email notifications sent to you via email or text. We strongly encourage using these available tools, so your package is safe when it arrives to you.
The following explains what the shipping notifications can tell you:
When your box is tagged to ship, you get an order notification with your tracking number.
When your box is on a truck out for delivery, you get an order notification.
When your box has been delivered, you get a final order notification.
We want you to know exactly when, where and how, so you won't have to worry about theft of your purchase.
Can I have my order shipped to 2 locations?
Absolutely. But we will require a second shipping fee, to cover the shipping to the additional location.
In the event of a sale event, we do sometimes restrict delivery to 1 location. Your sales coupon will contain the information if it pertains to that sale.Not getting my tracking information
If you are not receiving notification of your order when placed, nor are you getting shipping information emails, your ISP is could be blocking our automated emails.
Try white listing our email which can be found on your order invoice. That solves the problem many times.
Emails may also be landing in your spam folder. Simply mark our email as 'not' spam and things should work smoothly.