FAQ

We welcome you to inquire via email on sold out items.

Please inquire via email, prior to placing your order if you need your item by a definite date.

We no longer offer global shipping.

Many of our customers, who reside in Canada, find a location near the border within the USA, to have their package shipped to, and then cross the border and pick it up here in the USA. There are locations that accept shipments for you, and allow you to pick the shipment up at your convenience. We do not have a list of USA locations near the border, but you might google and see if there is one near you.

No. We are a retailer only.

No. We do not see your payment information. We are PCI compliant with the banking industry.

We do not accept any orders without payment. This reserves the item/s for you while we begin processing your order.

We use the USPostal service along with UPS and Fedex.

Packing is the most important part of the sale to us.

If you shop with us and your item arrives broken, we are both unhappy. So, we take great care in packing your items to arrive to you safely. We have our own air pillow machine (purchased from a ToysRUs store going out of business), and use all forms of packing at our disposal to make sure breakables don't shift around while traveling.

We process orders in the order they come in to us.

When you shop with us, you will see on the order confirmation, options for your use, to have up to date email notifications sent to you via email or text. We strongly encourage using these available tools, so your package is safe when it arrives to you.

The following explains what the shipping notifications can tell you: 

When your box is tagged to ship, you get an order notification with your tracking number.

When your box is on a truck out for delivery, you get an order notification.

When your box has been delivered, you get a final order notification.

We want you to know exactly when, where and how, so you won't have to worry about theft of your purchase.

Absolutely. But we will require a second shipping fee, to cover the shipping to the additional location.

If you are not receiving notification of your order when placed, nor are you getting shipping information emails, your ISP is could be blocking our automated emails.

Try white listing our email which can be found on your order invoice. That solves the problem many times.