Many of our customers, who reside in Canada, find a location near the border within the USA, to have their package shipped to, and then cross the border and pick it up here in the USA. There are locations that accept shipments for you, and allow you to pick the shipment up at your convenience. We do not have a list of USA locations near the border, but you might google and see if there is one near you.
Packing is the most important part of the sale to us.
If you shop with us and your item arrives broken, we are both unhappy. So, we take great care in packing your items to arrive to you safely. We have our own air pillow machine (purchased from a ToysRUs store going out of business), and use all forms of packing at our disposal to make sure breakables don't shift around while traveling.
We've been complimented on our packing many times. ;-)
When you shop with us, you will see on the order confirmation, options for your use, to have up to date email notifications sent to you via email or text. We strongly encourage using these available tools, so your package is safe when it arrives to you.
The following explains what the shipping notifications can tell you:
When your box is tagged to ship, you get an order notification with your tracking number.
When your box is on a truck out for delivery, you get an order notification.
When your box has been delivered, you get a final order notification.
We want you to know exactly when, where and how, so you won't have to worry about theft of your purchase.