Where are you located and what hours are you open? top

We are located in central Indiana.
Our web site gives you the ability to shop with us 24/7.
Currently we rent booth space in Nostalgia-on9, booth L-E, with antiques and decor.
We do NOT have a physical storefront.
Our office hours are:
Monday-Friday 10-4 eastern time
We are closed weekends and major holidays.

When do you do updates on the site? top

We update our site daily, monthly, weekly.
Any change made to our site, be it informational, or new products, will create a new date to show on the side bar, where is says,
'site last updated x/x/xxxx'.

Do you sell holiday things? top

We do! But they are actively listed only during the period of the season that we offer them.

If you are looking for something, during a period of time that our holiday merchandise is not activated, let us know and we might have it in stock, ready to ship to you.

I make primitives..... top

If you create primitive handmades, from a smoke free home, we are always interested in hearing about your wares.

Use our Contact Us page, and we will be in touch with questions about your products.

How do you ship to me? top

We ship UPS, Fedex or US Priority Mail.
The choice we make, depends on weight of your shipment, your location, and size of the item.

Do you ship to Canada or any other country beyond the USA? top

No. Effective February 2014, we do not accept Global orders.

How long have you been in business? top

We've been in retail since 1989 and have owned two different storefronts over the years.
We now sell online only.
We've been on the web, as Farmhouse-Primitives.com, since 2001.

How can I pay for my order? top

We welcome Visa, MasterCard and Discover thru our secure gateway server (Authorize.net).
Our bank processes all payments made to us, when using your Visa, MasterCard or Discover payment card.

You may also pay with Paypal.com which allows you to pay with any major CC, or your check card.
Paypal also offers 'Paypal Credit' on purchases of $99 or more, with no interest for 6 months.

I need something that is out of stock. Can I get it? top

Many items can easily be requested, if they show as "sold out".
We take orders for items out of stock all the time.
But, we do not take orders for items we are not going to restock, so please inquire.

Many popular items, do have waiting lists, so, many times when an item is returned to stock, it will still show "sold out", as it was ordered and paid for, prior to being in our hands.

If you would like to make sure you can obtain the item you want....please email or phone us with your inquiry. We'll be happy to get you added to the waiting list.

Do you accept returns and how do I do that? top

Please see our STORE POLICY , which can be found on our top bar.

This information can be viewed from any page on our site.

How do I do a layaway? top

Please fill out our Layaway Request form.

What is your Farmhouse Rewards program? top

After you have made a purchase with us, your total dollar amount spent, earns ONE point (excludes ship fees - and purchases made with a prior Rewards voucher).

After earning 200 points, a voucher will be issued for $10.00.

The points remain valid for a period of 6 months, and the vouchers remain valid for a period of 6 months.

All details of the program, can be found on the top bar, at the Farmhouse Rewards Program page.

I've ordered from you before. Do you have my CC info still? top

We do not keep any payment information, from your previous order with us.

Authorize.net does all handling of our CC purchases.
This makes us "PCI Compliant" and is a security measure for YOU.

You will receive an email from Authorize.net upon your purchase, showing your card was used, and the amount charged to you.

Do you sell wholesale? top

No we do not offer wholesale.
And due to work load issues, we will not respond to questions regarding wholesale.
Thank you for your understanding.