Return Policy

  • PLEASE NOTE in case of damaged goods!!!! SHIPPING BOXES AND ALL PACKAGING MUST BE HELD FOR INSPECTION BY THE SHIPPING COMPANY
  • DAMAGED MERCHANDISE MUST BE HELD UNTIL SHIPPER HAS INDICATED THAT IT MAY BE THROWN AWAY - we will notify you when you may destroy all the damaged items and packaging

  • RETURN POLICY
    • RETURN AUTHORIZATION is required for any item you wish to return.
    • Farmhouse Primitives is not responsible for any return sent to us without a ‘return authorization’, nor are we responsible to return the item back to you, when you have not requested the ‘return authorization’ prior to the return to us.
    • Return Authorizations must be requested within 7 days of delivery of your order.
    • Return Authorizations may be handled with:
      • Store Credit for future purchases
      • Refund less a 20% restocking fee
      • Shipping fees are not refundable
          • EXCEPTION: Farmhouse Primitives will pay shipping fees to replace an  item damaged in transit, or if we ship the wrong item due to our error.
          • Farmhouse Primitives will provide a shipping label for return of any defective item or item sent in error by us.
    • If an item is no longer available by our supplier, or if an item is discontinued by our supplier, a full refund will be provided.
    • Returns must be received by us, within 14 days of carrier delivery to you. (date of delivery can be viewed on the shipping carrier's web site with your tracking information)
    • Item being returned must be in original packaging if it applies, or no refund or credit will be provided. Item must be clean, unsoiled and not smell of smoke or pets.
    • Returns should be insured when shipping, as we will not refund or apply credit to any shipment lost or damaged without insurance. Insurance protects you.
    • Include a copy of your receipt with the Return Authorization number printed on it.
    • Providing us with a tracking number, after your return is tagged, will help us process your return timely.
    • Your return will be processed within 3-5 days, and you will receive a confirmation email.. Depending on your payment method, it could take up to 10 days with your bank. 

  • ITEMS THAT ARE NOT RETURNABLE (NO EXCEPTIONS)
    • Scratch and Dent Back Room items
    • Any SALE item
    • Any CLEARANCE item
    • Any OVERSTOCK item
    • Any “made to order”, “framed to order”, “custom order”, or “special order”
    • Light bulbs
    • Lighting (we guarantee our lighting is ‘new’ and warranted thru our vendors warranty-we do not sell used lighting)
    • Personalized items

  • CANCELLED ORDERS
    • Orders cancelled prior to the order shipping, will receive a refund less a 20% restock charge. NO EXCEPTIONS
    • Orders cancelled due to complete unavailability of a product discontinued and/or sold out and unavailable for us to reorder, will receive a full refund.

  • ERRORS
    • If any item we offer is listed at an incorrect price, due to a typographical error, on our part, or our vendors part, we do reserve the right to refuse or cancel any order placed for said item.
    • We will contact you regarding the error, and you may then choose to have a full refund, or pay the adjusted lower or higher price.
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