Store Policy
This website is operated by Farmhouse-Primitives.com. Any mention of the terms “we, our, I, or us” are in reference to Farmhouse-Primitives.com.
Farmhouse-Primitives.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services.
It is your responsibility to check this page periodically for changes that may have been changed or modified since your last visit.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
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ACCEPTANCE OF YOUR ORDER
Farmhouse-Primitives.com reserves the right to decline or refuse any order, at any time, for any reason or no reason.
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ORDERING ONLINE WITH US
We strongly encourage you to double check all entries typed, when ordering online.
We are not responsible for any typo errors that may be made on your address information during the order process.
IMPORTANT! Our shipping labels are automatically generated from our website, so any typo error made when you place the order will carry thru on the shipping information. Check your entries!
Once your package ships, we have no control over the delivery if a typo was made at checkout.
In the case of gift shopping.....Many of our items are 'drop shipped' (meaning they ship direct from our supplier after you place the order). The supplier runs their own inventory count at their location.
Due to this manner of shipping it is best to inquire via email with us
to make sure our supplier has the item in stock, and is able to meet the shipping deadline to get your gift on it's way when needed.
The items that are not 'inventoried' on the website, are generally the 'drop ship' or 'special order' items, and we do not stock them at our location. We place all drop ship orders with our suppliers immediately, each day.
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PAPER RECEIPTS
Please print your receipt copy for your record after checkout. We do not include paper receipts with your order, allowing us to reduce paper waste.
If you do not receive an email with a receipt after checkout, your ISP has blocked our email to you. Please check your spam folder, as the receipt emails are automatically generated with every order.
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PRIVACY
The payment information provided by you at checkout, is NOT kept on file. This keeps us PCI compliant, within banking standards.
Our website payment processor, Wells Fargo, processes all payments, and/or refunds. We do not see any of your CC information.
We keep only your name, address, city, state, email and phone number in our database, for the purpose of processing any future orders, and providing your rewards points for your order.
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YOUR EMAIL
Your email is kept on file for contacting you regarding your order.
Your email is never shared for any reason.
Your email will enable you to earn Farmhouse Rewards on your purchase.
Our preferred contact method regarding your order, is via email. Please stay alert to emails, until your order arrives, as we may be waiting on a reply regarding a question on your order.
When your order arrives to us, your email will be added to our newsletter list. Our email list sends coupons, sales events and new merchandise information. You may opt out of the list, by clicking on the 'unsubscribe' link, of any newsletter we send to you.
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PAYMENT
We do not see your CC information when you pay thru our secure server.
We are PCI compliant, which makes our shopping cart secure for you to use.
Your payment method will be charged at checkout when the order is placed.
We do not accept any order without payment.
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DAMAGED SHIPMENT
Please inspect your shipment immediately upon arrival, for any damages.
ALL BOXES SHIP WITH INSURANCE. Please contact us if you need help in filing a claim for damages received.
IMPORTANT: It is now mandatory by some/all shippers to view damaged goods, packing and shipping boxes, to make the claims in many instances. Due to this necessity, claims must be made on the buyer's end.
Be sure to keep your packing and box, in case they request to see the damage. Your receipt will also need to be provided to show the amount you paid for the item.
If this is not provided for the shipper to inspect, a claim for damages may be denied by the shipper. Please hold on to all proof of the damage claim until this is resolved.
- AS OF June 17, 2024, ALL SALES ARE FINAL. No exceptions. We are in the process of retiring and will begin to liquidate our inventory by July 1, 2024 (possibly before).
PLEASE USE ALL STORE CREDITS ASAP. Thank you
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CANCELLED ORDERS
We are charged by our CC processor, Wells Fargo, merchant fees to accept your CC order immediately at checkout. Therefore, orders canceled prior to the order shipping, will receive a refund less a 20% restock charge. NO EXCEPTIONS.
Orders canceled due to complete unavailability of a product that has been discontinued and unavailable for us to reorder, will receive a full refund.
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ERRORS
If any item we offer is listed at an incorrect price, due to a typographical error, on our part, or our vendors part, we do reserve the right to refuse or cancel any order placed for said item.
We will contact you regarding the error, and you may then choose to have a full refund, or pay the adjusted lower or higher price.
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COPYRIGHTS
All graphics, logos, slides, watermarked pictures and terminology relating to the use of this web site, are the property of Farmhouse-Primitives.com.
No copy of, or use of, any item, or terminology from our web site is allowed.
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DISCLAIMER
Farmhouse-Primitives.com assumes no liability for damage or injury resulting from the use of any of our products sold or supplied by our vendors.
Farmhouse-Primitives.com reserves the right to make changes to this web site and our Terms and Conditions/Store Policy at any time.
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WHOLESALE
We do NOT sell wholesale and no longer respond to email and telephone inquiries in regard to wholesale terms.
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SHIPPING
We do not ship COD
Shipping fees are charged at checkout.
We are located in Central Indiana, and our zip is 46140.
We charge shipping rates by region (distance in relation to us).
Alaska and Hawaii may incur additional shipping charges. We will notify you if this condition exists prior to shipping.
Insurance is included on every shipment.
INDEMNIFICATION
You agree to indemnify, defend and hold our company and its affiliates, officers, directors, employees, attorneys, and agents harmless from and against any and all claims, demands, actions, costs, liabilities, losses and damages of any kind (including actual attorneys fees) resulting from (a) your use, misuse or abuse of the Site, (b) your use of products or services provided through the Site, or (c) your breach of any provision of this Agreement. You will cooperate as fully as reasonably required in Site's defense of any claim.
