Store Policy

This website is operated by Farmhouse-Primitives.com. Any mention of the terms “we, our, I, or us” are in reference to Farmhouse-Primitives.com.
Farmhouse-Primitives.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services.
It is your responsibility to check this page periodically for changes that may have been changed or modified since your last visit.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

• ACCEPTANCE OF YOUR ORDER
  
  

Farmhouse-Primitives.com reserves the right to decline or refuse any order, at any time, for any reason or no reason.

• ORDERING ONLINE WITH US
  
  

We strongly encourage you to double check all entries typed, when ordering online.

We are not responsible for any typo errors that may be made on your address information during the order process.

IMPORTANT! Our shipping labels are automatically generated from our website, so any typo error made when you place the order will carry thru on the shipping information. Check your entries!

Once your package ships, we have no control over the delivery if a typo was made at checkout.

In the case of gift shopping.....Many of our items are 'drop shipped' (meaning they ship direct from our supplier after you place the order). The supplier runs their own inventory count at their location.
Due to this manner of shipping it is best to inquire via email with us
to make sure our supplier has the item in stock, and is able to meet the shipping deadline to get your gift on it's way when needed.
The items that are not 'inventoried' on the website, are generally the 'drop ship' or 'special order' items, and we do not stock them at our location. We place all drop ship orders with our suppliers immediately, each day.

• PAPER RECEIPTS
  

Please print your receipt copy for your record after checkout. We do not include paper receipts with your order, allowing us to reduce paper waste.

If you do not receive an email with a receipt after checkout, your ISP has blocked our email to you. Please check your spam folder, as the receipt emails are automatically generated with every order.

• PRIVACY
  
  

The payment information provided by you at checkout, is NOT kept on file. This keeps us PCI compliant, within banking standards.
Our website payment processor, Wells Fargo, processes all payments, and/or refunds. We do not see any of your CC information.

We keep only your name, address, city, state, email and phone number in our database, for the purpose of processing any future orders, and providing your rewards points for your order.

• YOUR EMAIL
  
  

Your email is kept on file for contacting you regarding your order.

Your email is never shared for any reason.

Your email will enable you to earn Farmhouse Rewards on your purchase.

Our preferred contact method regarding your order, is via email. Please stay alert to emails, until your order arrives, as we may be waiting on a reply regarding a question on your order.

When your order arrives to us, your email will be added to our newsletter list. Our email list sends coupons, sales events and new merchandise information. You may opt out of the list, by clicking on the 'unsubscribe' link, of any newsletter we send to you.

• PAYMENT
  
  

We do not see your CC information when you pay thru our secure server.

We are PCI compliant, which makes our shopping cart secure for you to use.
Your payment method will be charged at checkout when the order is placed.
We do not accept any order without payment.

• PRICING AND PRICING GUARANTEE
  
  

Prices for our products are subject to change without notice.
In the event that an item you purchased, within the prior 7 days, should be discounted due to a sale promotion on our web site, contact us with your invoice number, date of purchase, and your full name. We will be happy to extend a price adjustment for you in the form of a store credit.
This pricing guarantee applies only to the same exact item that was purchased within the 7 days prior.

• DAMAGED SHIPMENT
  
  

Please inspect your shipment immediately upon arrival, for any damages.

ALL BOXES SHIP WITH INSURANCE. Please contact us if you need help in filing a claim for damages received.

IMPORTANT: It is now mandatory by some/all shippers to view damaged goods, packing and shipping boxes, to make the claims in many instances. Due to this necessity, claims must be made on the buyer's end.

Be sure to keep your packing and box, in case they request to see the damage. Your receipt will also need to be provided to show the amount you paid for the item.

If this is not provided for the shipper to inspect, a claim for damages may be denied by the shipper. Please hold on to all proof of the damage claim until this is resolved.

• RETURN POLICY
  
  

A RETURN AUTHORIZATION is required for any item you wish to return.

You will find the Return Request Form under Customer Service.

Farmhouse Primitives is not responsible for any return sent to us without a ‘return authorization’, nor are we responsible to return the item back to you, when you have not requested the ‘return authorization’ prior to the return to us.

Return Authorizations must be requested within 7 days of delivery of your order.

Return Authorizations may be handled with:

• Store Credit for future purchases
• Refund less a 20% restocking fee
• Shipping fees are not refundable
• EXCEPTION: Farmhouse Primitives will pay shipping fees to replace an  item damaged in transit, or if we ship the wrong item due to our error.
• Farmhouse Primitives will provide a shipping label for return of any defective item or item sent in error by us.

If an item is no longer available by our supplier, or if an item is discontinued by our supplier, a full refund will be provided.

Returns must be received by us, within14 days of carrier delivery to you. (delivery date can be viewed on the shipping carrier's web site with your tracking information)

Item being returned must be in original packaging if it applies, or no refund or credit will be provided. Item must be clean, unsoiled and not smell of smoke or pets.

Returns should be insured when shipping, as we will not refund or apply credit to any shipment lost or damaged without insurance. Insurance protects you.

Include a copy of your receipt with the Return Authorization number printed on it.

Providing us with a tracking number, after your return is tagged, will help us process your return timely.

Your return will be processed within 3-5 days, and you will receive a confirmation email. Depending on your payment method, it could take up to 10 days with your bank.

• ITEMS THAT ARE NOT RETURNABLE (NO EXCEPTIONS)
• Any SALE item
• Any CLEARANCE item
• Any OVERSTOCK item
• Any “made to order”, “framed to order”, “custom order”, or “special order”
• Light bulbs
• Lighting (we guarantee our lighting is ‘new’ and warranted thru our vendors warranty-we do not sell used lighting)
• Personalized items
  
  
• CANCELLED ORDERS
  
  

We are charged by our CC processor, Wells Fargo, merchant fees to accept your CC order immediately at checkout. Therefore, orders canceled prior to the order shipping, will receive a refund less a 20% restock charge. NO EXCEPTIONS.

Orders canceled due to complete unavailability of a product that has been discontinued and unavailable for us to reorder, will receive a full refund.

• ERRORS
  
  

If any item we offer is listed at an incorrect price, due to a typographical error, on our part, or our vendors part, we do reserve the right to refuse or cancel any order placed for said item.

We will contact you regarding the error, and you may then choose to have a full refund, or pay the adjusted lower or higher price.

• COPYRIGHTS
  
  

All graphics, logos, slides, watermarked pictures and terminology relating to the use of this web site, are the property of Farmhouse-Primitives.com.

No copy of, or use of, any item, or terminology from our web site is allowed.

• DISCLAIMER
  
  

Farmhouse-Primitives.com assumes no liability for damage or injury resulting from the use of any of our products sold or supplied by our vendors.
Farmhouse-Primitives.com reserves the right to make changes to this web site and our Terms and Conditions/Store Policy at any time.

• WHOLESALE
  
  

We do NOT sell wholesale and no longer respond to email and telephone inquiries in regard to wholesale terms.

• COUPON CODES AND VOUCHERS
  
  

Coupon codes may not be combined

Coupon codes must be entered at checkout to be valid for use with your order.

All discount coupon codes have expiration dates. Please note the expiration date and keep in a safe place until use.
Rewards code coupons are valid for 1 year, and valid only while our website is active.

When using a promo code, or sale discount, it will not be valid for any previous order placed. These promo codes are valid on immediate/future orders only.

At present, only one promo or discount code may be used at checkout.

• We offer a discount for VETERANS and ACTIVE DUTY MILITARY.
• You will need to submit, one time only, a clear photo of your military ID, along with a valid Drivers License. (cover sensitive info such as social numbers, etc. with paper) The ID and license must match your billing and shipping information on your order. You will be issued a discount code to enter at checkout after confirmation. This discount code will not expire.
  Confirmation is generally done within 24-48 hours.
  Please submit your ID HERE prior to placing your order.
  
  
  

• SHIPPING
  
  

We ship within the continental USA only.
We do not ship COD
Shipping fees are charged at checkout.
We are located  in Central Indiana, and our zip is 46140.
We charge shipping rates by region (distance in relation to us).
Alaska and Hawaii may incur additional shipping charges. We will notify you if this condition exists prior to shipping.
Insurance is included on every shipment.

INDEMNIFICATION

You agree to indemnify, defend and hold our company and its affiliates, officers, directors, employees, attorneys, and agents harmless from and against any and all claims, demands, actions, costs, liabilities, losses and damages of any kind (including actual attorneys fees) resulting from (a) your use, misuse or abuse of the Site, (b) your use of products or services  provided through the Site, or (c) your breach of any provision of this Agreement. You will cooperate as fully as reasonably required in Site's defense of any claim.